Thursday, April 28, 2011

RACI Chart

RACI Chart


Who Holds The R, Exploring the RACI model

The RACI model is a powerful tool utilized to define roles and responsibilities. In general, you match up roles and responsibilities with processes. The tool is extremely useful when rolling out a new change management program, or just uncovering the processes that make your organization function and identifying the participation in those processes. First let’s discuss what RACI stands for:

RACI Legend

RACI Legend

R–Responsible-The buck stops here. Whoever is responsible needs to make sure that the process works as planned. The R owns the process/problem or project.

A–Accountable-This is the person who is delegated the task of completing the Activity. They support the person who owns the R.

C–Consult-This person usually have in depth knowledge of the process in question and all major decisions need signed off by this individual.

I–Inform-The people who need informed of activity taken, but not necessarily consulted.

Each individual who is involved in a process is either identified as an R, A, C, or I. No two individuals in one process should both have the R.

RACI Chart

RACI Chart

Typical steps in designing a RACI process:

  1. Identify the process in question completely. Start from a top down approach viewing the large picture and map out the process in enough detail to support your requirements. You may only need the top level processes, but in order to define or accomplish the task at hand defining the sub processes, tasks, or steps may be required. Each program is unique. List the process steps horizontally down the left hand side.
  2. Identify the roles that will be impacted by the program/process, and those that will implement the program/process change and list these vertically across the top.
  3. Each role will have an owner. You can list the person here if you want, but in order to make the process timeless you should list the role and assign the role to an individual.
  4. No identify who has the R first and then complete the ownership of A, C, and I. Remember, no two people holds the R for a single process. The buck needs to stop somewhere….This is where the phrase who hold R comes from.
  5. Review any gaps in the process, make sure only one R is in each process, make sure each process has an owner. Sometimes when you have arguments of who holds the R for any given process, the resolution usually resides in looking into the process further, maybe you need to explore the sub-processes, the roles, or the tasks associated with the process. Once you get to a point that only one person holds the R you have dove deep enough into the process.
  6. One exception to multiple R’s in one process may entail the difference between who is responsible for the Initiative, and who is responsible for the Process. This at first seems like the difference between the Responsible and the accountable party here, but with the correct boundaries set up this can be a powerful concept especially when considering the interaction of a Program Management Office PMO with a large organization. I have included this as an example in the RACI chart view. Be careful with this concept!

An example of a RACI chart for the top view of a sales process is shown to help visualize the RACI diagram. Note how colors are used in the matrix, this makes it easier for others to quickly understand the relationship of the process. An excel template you can use to start you next project, or process improvement initiative is attached here.

One very important step in any project or improvement initiative is the understanding and mapping of the underlying process that support the program being implemented or enhanced. Check back soon for an installment of defining and implementing a process map

Tuesday, April 26, 2011

QR codes? do you know abt it?

QR codes are scannable square barcodes that most smartphones can read with their built in camera. Once scanned, they direct the smartphone to take an action (i.e. send a text message to a specific number, navigate to a mobile website, send a tweet, etc.) Such a simple tool really has a lot of potential and appeal with the smartphone user population, and also with the businesses that implement them within their marketing strategies. After all, a customer is much more likely to take a picture of a square barcode (it’s kinda fun) to, lets say, find you on facebook, rather than pulling up their mobile browser and manually typing in the URL on their tedious touch screen phones to get to the destination. All in all they are a trendy timesaver that anyone can make! Make your own here Kaywa!


Tuesday, April 12, 2011

Dependant Visa Stamping Procedures, Kuwait

Went to Indian Embassy, and prepared the Marriage Affidavit. Documents I took are my Original Marriage Certificate of India (I didn't get it attested), my Original Passport, my Civil ID copy, Wife's Passport Copy. I
typed the Marriage Affidavit form at the Embassy. Received Marriage Affidavit the same day (in the afternoon)

2. MINISTRY OF FOREIGN AFFAIRS (Location: Shuwaikh, Near City Centre, KUNA, Kaifan Telephone Exchange etc) Went to Ministry of Foreign Affairs, and got the Marriage Affidavit attested fixing a 5KD Stamp. Received the attested M.A. within an hour. 

second option is also - Kuwait liberation tower (in the evening)

Went to a local typing centre in Farwania ( IT DEPENDS ON YOUR CIVIL ID address) for typing the Family Visa application form. 

Went then to Jawazat to apply for the Visa. Documents I took are, Typed Application Form, Original Marriage Affidavit, my passport Copy, my Civil ID Copy, copy of Work Permit (I had the white one A4 Size, NOT green paper), Wife's Passport Copy, and a Stamp. Got Visa at the same time, same counter.



1. My wife took the Original Visa and her Original Passport to the Regional Passport Office (RPO), for Police Clearance Certificate (PCC). Paid INR 300 for that. 

2. After that she went for the Medical Check up at a Medical Centre approved by Kuwait Embassy. For Medical, you need to show the Original Visa.
3. I booked a One Way Ticket to Kuwait on a particular date foreseeing all the formalities in India.

Once she received the PCC and Medical Report, she took the same along with her Original Visa and Flight Ticket to an Agent. 

5. Got all these documents (PCC, Medical Report, Original Visa and Ticket) to Kuwait Consulate in Mumbai for Visa Stamping. The PCC is a must and it will be attested by the Kuwait Consulate (with notary)

6. Within a week she got these work done.

7. She landed in Kuwait on that particular date.



1. After One week of her arrival in Kuwait, I took her for Medical test at Sabah Hospital. Documents I took are her Original Visa, her Original Passport as well as Copy, my Civil ID Copy, Photographs.

2. Typed the application form there itself. Then move on to a separate counter for Family Visa. Take a 10 KD Stamp.Show these documents to the staff there, and he will take one more photo of your wife with their camera. 

3. Then the staff will guide us to a separate Lab for Blood test. 

4. After Blood test, we need to go to the X-Ray Clinic, which is almost one Kilometer away.
5. After reaching the X-Ray Clinic, there is also a separate counter for Family Visa. Show the documents, he will give the Room / Lab No, and stick one number on her passport. Go to the specified Room / Lab for X-Ray. Get the X-Ray done.

Note: in case your wife is pregnant, the same can be postponed and you will be saved temporarily for xray issue. They will give you date i.e after 2 months of delivery to finish xray as well.

6. After a week, go to the X-Ray Clinic. There are two - three counters outside. Show your wife's passport to the staff at the counter. They will give a Yellow Card. Take that yellow card to the Blood Test centre. Again there is a separate counter for Family Visa Report. (Ask that typing guy where do we get the Family Visa Medical Report, he will tell you). Show the yellow card there, and you will get the report

INSURANCE. Location: Salmiya, Near Mubarak Hospital.

1. Before paying insurance, you should know your Wife's Civil ID Number. For that go to PACI's Website, access the link "Civil ID No. Corresponding to MOI No", type the 9 digit visa number which is shown on your Wife's Visa, under the date of birth, click submit and you will receive the Civil ID No. This also can be accessed by dialling 1889988.

2. I went to the Insurance office near Mubarak Hospital and Fourth Ring Road. I went to the First Floor. Paid KD 44, and got the medical card at the same time. Documents I took are copy of Medical Report, Original Visa, Wife's photographs, my Civil ID copy. When the guy ask you for the new Civil ID number, tell him the number which you got from PACI.

FINGER PRINT. Location: Sharq or farwania ( I think there are 3 options, based on visa origin point)

1. Went to the Finger print office at Sharq (second floor). I already had the typed application form, when I went for the Medical at Sabah Hospital. So I didn't need to type it again. If you don't have, you can also get it typed from there itself. In Sharq, there are two to three typing centres at ground floor.

2. Documents I took are, the typed application form, Original and copy of the Visa, Wife's original and copy of the passport, Original and copy of the medical report, Original and copy of the Insurance Receipt, Wife's photographs, my Civil ID Copy. After verifying it, the lady there will stick one number on the passport.
3. Get the Finger print done. After 3 days, I got the Good Conduct Certificate from Finger print office, by showing my Wife's original passport.

1. Get the application typed at any of the typing centres.
2. Translate the Original PCC to Arabic. No need for attestation. 


1. Went to Salmiya Jawazat. Documents I took are, Typed Application Form, Wife's Original passport, Wife's photographs, Original and copy of the visa, Original Insurance Receipt, Original Medical and Finger Print reports, Original and translated copy of the PCC,my Civil ID copy, my passport copy with residence stamped page.
2. Verified all the papers at the counter. Then moved to the Cashier, and paid 100 KD, and then moved to the next counter for stamping the visa. If you are stamping for one year, no need to fix 10 KD Stamp.


1. Get the application form (Envelope) typed for Civil ID. There is a separate form for Blood Group test.
BLOOD GROUP TEST. Location: Salmiya Clinic near Sultan Centre

1. Went to Salmiya Clinic, fixed 1 KD stamp, and got the test done. Take that PACI Envelope with you.


1. Went to the CIVIL ID Office carrying the following documents. The application form Envelope (which also contains the blood group test report), Wife's Original and copy of the passport (residence stamped page as well), Wifes photographs, my Civil ID copy, Flat Rent contract.

2. Take the token. Go the specified counter inside. And that's all.
3. Check the website of PACI or call PACI Tel number for readiness status.
4. Once ready collect the CIVIL ID showing your Wife's passport

Thursday, April 7, 2011

Finally family in..

family in next list of activities .. getting their visa stamped etc.